Delete Account and Data

This page explains how to delete your QMaply account and the data linked to it. Developer: IT Zeyz.

Option 1. In the app

1. 1Open QMaply and sign in.
2. 2Go to “Profile” → “Settings”.
3. 3Tap “Delete account” and confirm.

The account is deactivated immediately, and the data is deleted within 30 days.

Option 2. Without signing in

Send an email from the address linked to your account, or include the phone number the account is registered to.

Address

Subject

We confirm receipt within 3 business days. To protect your account, we may ask you to confirm it is yours (for example, with a code sent to the linked email or phone). After confirmation, the data is deleted within 30 days.

What is deleted

• Account data: name, email, phone number, password hash, Apple or Google sign-in identifiers.
• Favourite places, notification settings, push token.
• Business cards you created are unpublished and deleted, unless you handed them over to another representative of the business.
• Your reports and error messages are anonymised: the content stays, the link to you does not.

What may be kept

• Crash reports and technical logs: up to 90 days, not linked to your account.
• Backups: up to 30 days, then overwritten.
• Data with a retention period set by law: for that period.

Deleting some data without deleting the account

You can delete individual photos, a business card or favourite places in the app, or ask us by email at support@qmaply.com.